Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy for handbags and accessories?
We accept returns of unused, unworn merchandise within 30 days of the shipping date. Items must be returned in their original packaging with all tags attached to receive a full refund.
Does Dooney & Bourke offer a warranty on its products?
Yes, we stand behind the quality of our craftsmanship. Most of our products come with a one-year guarantee against any defects in materials or workmanship under normal use.
How should I care for my leather handbag?
Care instructions vary by leather collection. Generally, we recommend using a soft, damp cloth for cleaning. Avoid using harsh chemicals or commercial cleaners unless specified for that particular leather type.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for your convenience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to change or cancel an order once it has been submitted. You may return the item once it arrives.